Support
Help & support
Common questions and a direct line to our editorial office. We usually reply the same business day.
Talk to a human
The editorial office handles reviews, payments, profiles, and account changes.
Frequently asked questions
How do I claim my researcher profile?
Sign in, then visit /onboard to find and claim your OpenAlex / ORCID profile. We’ll pull publications, citations, and co-authors automatically.
How do I edit my profile?
Open your profile, then use Edit profile in the header. Each profile section can be edited in place.
Where do my degrees and affiliation dates come from?
They come from your verified ORCID record. You can refresh from ORCID or edit rows in Affiliations & Education.
How does expert review work on Αlpha¹?
Authors pay upfront. We deliver at least two independent expert reviews within 21 days, or your money back. See the full service delivery policy for details on the SLA and refunds.
I need to remove or correct something on my profile.
Most fields are owner-editable from the profile page. For content that came from upstream sources (OpenAlex, ORCID, NIH RePORTER) or anything you can’t change yourself, email editorial@alpha1science.com.
How do I delete my account?
Email editorial@alpha1science.com from your sign-in address. We respond within two business days and confirm before any deletion.
Resources
Still stuck?
If your question is not covered, write to editorial@alpha1science.com with links, screenshots, and what you expected to happen.